Privacy Notice

Brimer Plumbing ("Brimer," "we," "us," or "our") respects your privacy. This Privacy Notice describes how we collect, use, and share information when you visit brimercon.com (the "Site"), contact us, or request plumbing service. By using the Site or contacting us, you agree to the practices described here.

Information We Collect

We collect information you provide directly to us, including when you submit our service request or contact form. This may include:

• Your name
• Phone number
• Email address
• Service or property address and city
• Details about your plumbing issue, preferred timing, and any other information you choose to share

We also automatically collect certain technical information when you visit the Site, such as your IP address, browser type, device information, pages viewed, and referring pages. This is collected through cookies and similar technologies (see "Cookies & Analytics" below).

How We Use Your Information

• To respond to your inquiries and schedule, perform, and follow up on plumbing services
• To contact you by phone, text message, or email about your request or appointment
• To send service updates, review requests, and occasional offers (you can opt out at any time)
• To operate, maintain, secure, and improve the Site
• To comply with legal obligations and protect our rights

Text Messaging (SMS) and Calls

If you provide your phone number, we may call or text you about your service request, scheduling, and account. Message and data rates may apply, and message frequency varies. You can opt out of text messages at any time by replying STOP, or get help by replying HELP. Opting out of marketing messages will not affect texts that are necessary to complete a service you have requested. Mobile information is not shared with third parties or affiliates for their own marketing purposes.

Cookies and Analytics

We use cookies and similar technologies, including Google Analytics and Google Tag Manager, to understand how visitors use the Site and to improve performance and marketing. These tools may collect information such as pages visited, time on site, and general location. You can control cookies through your browser settings. To learn more about how Google uses data, visit Google's Privacy Policy.

Service Providers

We share information with trusted third-party providers who help us operate our business, only as needed to perform services for us. These include our customer relationship and messaging platform (HighLevel / LeadConnector), our field service and invoicing software (Housecall Pro), and our website hosting and analytics providers (Vercel, Google). These providers are authorized to use your information only to provide services to us.

How We Share Information

We do not sell your personal information. We may share information with service providers as described above, when required by law or legal process, or to protect the rights, safety, and property of Brimer Plumbing, our customers, or others. If our business is involved in a merger or sale, information may be transferred as part of that transaction.

Data Retention

We keep personal information for as long as needed to provide our services, maintain business and financial records, resolve disputes, and comply with legal obligations.

Your Choices and Rights

You may request access to, correction of, or deletion of your personal information by contacting us using the details below. You can unsubscribe from marketing emails using the link in those emails, and opt out of texts by replying STOP. Depending on where you live (including California residents), you may have additional rights regarding your personal information; contact us and we will respond consistent with applicable law.

Children's Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children.

Changes to This Notice

We may update this Privacy Notice from time to time. When we do, we will revise the "Last updated" date above. Material changes will be posted on this page.

Contact Us

If you have questions about this Privacy Notice or our privacy practices, contact us at:

Brimer Plumbing
10647 Manchester Dr, Truckee, CA 96161
Phone: 530-994-8853
Email: brimerplumbing@gmail.com